In case of prepaid orders, if any part of it remains short delivered due to some reason, corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking.
The amount will be refunded to you between 3-7 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you. Alternatively, at your option, the said amount can be credited to your store credit account which can be used for your subsequent purchases.
All products listed on our Website and application can be exchanged or returned subject to the following conditions:
Product Condition: A product cannot be exchanged or returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality. In case of return/exchange you must return the product to us in the same original condition as is supplied by us. Products, under the following instances, cannot be accepted by us as/under Return:
i. damages due to mishandling of product;
ii. products with tampered or missing labels;
iii. Products without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product delivered.
iv. Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as "bundles" or "combos" with the product should also be returned so as to enable us to initiate the exchange or return process.
v. Validity Period for Return/Exchange: Subject to Return/exchange Policy, a purchased product can be exchanged or returned within One (1) to Three (3) days from the date of delivery/placing an order depending on the nature of the product as mentioned herein above
Prices and taxes thereon in respect of all
products are subject to change from time to time, without prior notice by Ewish.in.
We strive to provide you with the best prices possible on our Website and
application. All the products listed on the Website and application will be
sold at Indian Rupees either at Maximum Retail Price ( MRP) (inclusive of all
taxes) or at an Offer/discounted price with taxes, unless otherwise specified.
The prices mentioned at the time of ordering will be the prices charged to you
on the date of delivery. Although prices of most of the products do not
fluctuate on a daily basis but some of the commodities and fresh food products
prices do change on a daily basis. In case of products such as Fresh Food,
Vegetables and Fruits etc. the delivered weight may have variance and product
will be billed accordingly on the actual weight.
There may be cases where M.R.P. of the product
delivered is different from the M.R.P. quoted / reflected on the Website and
application due to various reasons including time lag in updating prices post
changes in M.R.P. or product belonging to a different batch or different
M.R.P.s being used by manufacturers in different regions.
Despite our best efforts, there may be an
instance of mispricing of items in our catalogue/offer on Website and
application. However, we verify prices as part of our dispatch procedures. If a
product's correct price is lower than our stated price, we charge the lower
amount and send you the item. If a product's correct price is higher than our
stated price, you may return at the time of delivery or we may not supply the
product unless the problem get resolved and if you do not want to purchase the
Product in such higher price we shall cancel your order and refund you the
amount paid by you for such cancelled transaction as per existing refund
Our online price may not match with offline
price at store. You shall not raise any dispute on the same.
Cash on Delivery (COD) - Buyer needs to make
payment in cash to the delivery person at the time of receipt of delivery of
the Products at its delivery location
For COD(Cash on Delivery) Payment option,
maximum order value is Rs 25,000/- However Ewish.in can change this limit
without further notice.
Card on Delivery: A mobile EDC machine may be
made available at your door step to facilitate payment by Credit / Debit Card .
However due to prevailing network condition in your area or any technical
glitch in the equipment or due to any other reason if the EDC terminal is not
able to collect the payment, you shall make payment by cash.
In cases where payment is attempted but remains
unsuccessful and a successful charge slip does not get generated, you shall
make the payment in cash for that particular order. In certain cases, though
you may receive a payment confirmation sms from your bank, the amount generally
gets reversed in the same account. You may raise the incident with customer
care number on the back of card to reverse the amount in case of unreasonable
delay, Ewish.in will not be responsible for such failed attempts due to any
network or technical reasons. We on our part, upon request of customer, after
due verification with our back-end team may give a written confirmation of the
non-receipt of payment for you to appropriately take up with card issuing bank.
B. Online Payment Mode:
i. Credit Cards
ii. Debit Card
iii. Net Banking
iv. Wallet Payment
We accept payments made by most of the major
credit/debit cards issued in India. Acceptance of card payment is at the sole
discretion of Ewish.in and you may be asked to submit copy of photo identity
proof too. However, Ewish.in reserves its right to deny acceptance of card
payment without any prior notice. We don't accept internationally issued credit/debit
cards and certain cards issued by banks in India too.
You can place your order with us either on our
Website and application or over phone Or
WhatsApp and choose any of our payment modes made available to you. In case of
payment to be made offline, Buyer needs to pay the invoice amount in cash /
card at the time of delivery of the Product at its doorstep/preferred location.
Orders will be processed for shipment/delivery
upon selection of your preferred delivery location, date and time and
confirmation by us. Ewish.in may change maximum order value of COD and
items/locations available for COD without prior intimation.
Ewish.in reserves its right to
change the price of any product in the Website and application any time without
any notice. Prices stated at the time of an order is placed shall apply in
respect to that order.
All payments made against the purchases of
products on Website and application by you shall be in Indian Rupees only.
Website and application will not facilitate transaction with respect to any
other form of currency with respect to the purchases made on Website and
You represent and confirm that the credit/debit
card that is being used is yours or that you have been specifically authorized
by the owner of the credit/debit card to use it. You further agree and
undertake to provide the correct and valid credit card details to carry out a
transaction on the Website and application. All credit/debit card holders are
subject to validation checks and authorization by the card issuer. If the
issuer of your payment card refuses to authorize payment to us, we will not be
liable for any delay or non-delivery.
In case of payment made through online, before
shipping / delivering your order to you, we may request you to provide copy of
photo identity proof document as acceptable to Ewish.in to establish your
ownership of the payment instrument used by you for your purchase. This is done
in the interest of providing a safe online shopping environment to our users.
Ewish.in reserves the right to impose limits on
the number of transactions which Ewish.in may receive from an individual valid
credit/debit/ valid bank account and reserves the right to refuse to process
transactions exceeding such limit.
Ewish.in reserves its right to refuse to process
transactions by buyers with a prior history of questionable charges including
without limitation breach of any agreements by buyer with Ewish.in or
breach/violation of any law or any charges imposed by bank or breach of any
policy. Ewish.in may do such checks as it deems fit before approving the
buyer's order) for security or other reasons at the discretion of Ewish.in.
Because of such check if Ewish.in is not satisfied with the creditability of
the Buyer or genuineness of the transaction, it will have the right to reject
such order. Ewish.in may delay dispatch or cancel any transaction at its sole
discretion, if Ewish.in is suspicious of any Buyer's authenticity or activity
or if the Buyer is conducting high transaction volumes, to ensure safety of the
In cases where the payment of an online order
does not get successfully communicated to our system due to any network or
technical issue between intermediary, bank or payment gateway, the order shall not
be processed and a refund will be initiated for the same. However, in an
unsuccessful attempt if the customer’s account gets debited, such amounts
generally gets auto reversed in the same account. However, Ewish.in shall not
be held responsible for such amounts debited in unsuccessful attempts and
customer can raise reversal request with their bank should there be any
unreasonable delay in refund.
Buyer acknowledges that Ewish.in will not be
liable for any damages, interests, claims etc. resulting from not processing a
transaction or any delay in processing a transaction which is beyond control of